Hassle-Free Returns
If you want to return or exchange your order for any reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your item for store credit, a different product, or a refund to your original payment method—whichever you prefer.
Please note the following exceptions:
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Customized items are not eligible for return or exchange.
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Returned items must be in their original condition with no signs of wear.
How to return your item:
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Reply to your order confirmation email and let us know which item(s) you’d like to return.
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We’ll send you a prepaid return shipping label by email.
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Package your item securely and ship it back using the label provided.
That’s it—easy and hassle-free!
Shipping
We do our best to get your order into your hands as quickly as possible.
- Processing Time: In-stock items typically ship within 1–3 business days after your order is placed.
- You’ll receive an order confirmation email right away, and another notification with tracking information once your order ships.
Shipping Rates:
- Free shipping on all U.S. orders over $99
- Orders ship via USPS or UPS Ground
Need it faster? Just let us know—we’re happy to expedite your order
Order Tracking
- When your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for the tracking info to update.
- If your order hasn’t arrived within 7 days of receiving your shipping confirmation, contact us with your name and order number, and we’ll make it right.
Refunds, Returns & Exchanges
We want you to love your Iron Chinchilla art. If something isn’t right, we’ll make it right.
- Free returns within 30 days!
- Choose store credit, a replacement, or a full refund to your original payment method
- Returns must meet the exceptions listed above
- For full return instructions, scroll up to “How to return your item.”
Still have questions?
We’re here to help:
📧 info@ironchinchilla.com